After-sales Service

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After-sales Service Instructions

01
customer information

02
Product Information

03
Failure Information

04

Step 1 - After-sales service application statement

Dear Customer

Thank you for ordering Dyness products, in order to provide better warranty service, we need to record and save your purchase information and installation and other information, your registration will help us to serve you better.

Final Warranty Notes*

All registration information will only be contacted by your after-sales service and will not be disclosed to third parties. Please fill in the form carefully and accurately. Successful registration will help you get better after-sales service support.

If you need to expand the capacity of your existing system, please confirm the serial number of your existing product and the module to be added with Dyness via the after-sales service e-mail address SAservice@dyness-tech.com. Please make sure to obtain authorization before adding.

I understand and agree to the above conditions

Please check this mandatory box.

Next Steps

Step 2 - End User and Installer Information Confirmation

Customer Type*

Distributor
Installer
End User
Others

Please select the type of customer service.

Contact Information

Name *

Please fill in your name.
Phone Number *

Please fill in the correct phone number.
Country *

Please select the counseling needs.
Province *

Please select a province.
E-mail *

Please fill in the correct e-mail.
Address
Postal Code *

Please fill in the postal code.

Please make sure all information is correct so that we can contact you to resolve your issue.

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Installation Company Name *

Please fill in the installation company name.
Distributor Company Name *

Please fill in the Distributor company name.
Installation Date *

Please fill in the installation date.
Purchase Date *

Please fill in the date of purchase.
Battery Model *

Please fill in the battery model.
System Battery Quantity *

Please fill in the number of system batteries.
Battery S.N *
Please select the battery.
Inverter Brand *

Please fill in the inverter brand.
Inverter Model *

Please fill in the inverter model number.
Daqin Digital Energy Inverter S.N
Note:
Each image is less than 10MB.
Maximum 1 image can be uploaded.

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Step 4--Confirmation of Product Fault Information

Dear customer, we are glad to help you solve your problem!

Thank you very much for your patience and feedback, we will do our best to improve your experience!

System Failure Type *

Battery and Inverter Setup

System Connections

Charge and Discharge

Battery won't turn on/off

SOC Exception

Indicator Light not Working Properly

Warranty Inquiry

other

Please select a city.

Detailed fault description*

Please describe the fault in detail.

If you have an emergency, you can choose to call +86 400 666 0655 or email：service@dyness-tech.com

Note:
1. Each picture is less than 10MB
2. Maximum 9 pictures can be uploaded
3. Please upload pictures, including system connections, display cable connections

Information Failure：
Maybe the information you submitted is wrong, you can fill in again.

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Submit

After-sales Service

Step 1 - After-sales service application statement

Final Warranty Notes*

Step 2 - End User and Installer Information Confirmation

Contact Information

Step 3 - Product Information Confirmation

Step 4--Confirmation of Product Fault Information

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